“To work seamlessly in COVID-19 situations, Go2Market has launched Mobile cloud call center application as an extension of the cloud call center to work remotely under a safe environment.”
In the outbreak of deadly coronavirus, there has been a diversified effect on the current working scenarios. Due to complete lockdown, your industry might be affected to maintain a safe working of your employees. In the era of digital media & technology, Go2Market came up with the extension of cloud call center services that helps to engage with your customers through its agents for outgoing as well as incoming voice calling using Mobile App based work from home solution.
Our businesses focus on customer satisfaction & feedback. So, there is no point sitting home ideally when your team can operate from home. We are well aware of the latest technology out in the market and its significance for your work profile. Are you updated with the services to lead on the journey of making your empire successful during a pandemic situation?
Let’s take an overview of our innovative service i.e. Mobile Cloud Call Center Application:
- What is Mobile Cloud Call Center?
A mobile cloud call center application is a mobile-accessible platform for maintaining customer calls and interaction with your agents at ease of work from home. It is an end to end remote solution with advance features to yield more scalability, reliability and Flexibility. We deliver you a smart solution to maintain call center.
- Featuring Factors of Mobile Cloud Call Center:
- Outgoing calls: Easy outgoing calls from the mobile App with PRI (Primary Rate Interface) Number as CLI (Command-Line Interface). It assigns unique outgoing CLI for different leads.
- Dial-out Mode: It comes with dial options either you can call using Click2Call or Mobile Dial Pad for connecting to PRI DID (Direct Inward Dialing).
- Preview & Manual Dial: It facilitates dialling against the data uploaded for a lead set using web UI or using mobile calling pad.
- Incoming IVR: You can receive incoming calls using IVR functionality, welcome prompts, sticky agent etc.
- Customized CRM: Create your unique CRM on the go & disposition of each campaign.
- Call Recording: You can record calls to monitor agents’ real-time, draw feedback, performance reports etc.
Mobile App Display:
- Benefits of Mobile Cloud Call Center:
1.Infrastructure: State-of-the-art infrastructure capable of executing mega campaigns. Infra housed at Airtel data center in Noida with multiple backups to ensure 100% redundancy and up-time. Our current installed capacity is 800 plus PRIs which ensures scalability, reliability & flexibility
2. Data Security: Platform is designed in such a manner that campaign and data uploading/execution can be done directly by you, ensuring a complete end to end data privacy.
3. Transparency: All reports shall be generated in real-time and shall be accessible over a userfriendly web panel for an end to monitoring, auditing and tracking purpose.
4. Capability: Capability to efficiently handle large ticket size campaigns end to end. It is a complete solution for working & operating.
5. Support: Robust support in terms of operations, product, technical and services in place. It assures 100% assistance with the working.
6. Expertise: Cross-domain expertise in handling brand and loyalty campaigns pan India across various channels.
- Why prefer us for Mobile Cloud Call Center Application?
Go2Market is a brand that assures complete transparency, growth, security & scalability for your company. We help your company to work and grow in this severe situations. We developed and designed our application for your ease, safety, and betterment. It also triggers an update to your executive’s performance & skills.
How Mobile Cloud Call Center Works
Easy Processing with Numerous Benefits
For more information, press only:
www.go2market.in, info@go2market.in
+91 8595080808, 1800 3139 140
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