Who, What, Where, When, Why & How of OBD Services

 

Where all OBD can be used:

1. Product promotions & promotional campaigns
2. Lead generation through telemarketing
3. Political campaigns
4. Surveys & feedbacks
5. Voice OTP delivery, alerts & notifications
6. Public service & emergency announcements
7. Appointment reminder & confirmation
8. Delivery confirmation
9. Create brand presence

The basic features of OBD are namely:

• Send out pre-recorded customised voice calls in different languages
• Consistent and professional approach to mass campaigns
• Configure OBD calls along with SMS services based on customer response
• Lead qualification, surveys, feedback collection & much more
• Real-time analytics
• DTMF based IVR inputs, latch on services which help connect to call center agents

The key advantages of OBD/ Voice Broadcasting services are:

• Cost-effective
• Scalability & uniformity of communication
• Easy to use
• High response rate
• Productivity enhancement
• Improve sales & ROI

Fore More Information:- https://www.go2market.in/voice-broadcasting/    

How go2market’s-hosted IVR service ‘ibizfone’ plays a crucial role during a lockdown?

Hosted IVR service plays a crucial role during a lockdown

During this period of lockdown, ibizfone-hosted IVR services have created a boom in the market on account of its efficient management and customer satisfaction. To address coronavirus pandemic, business houses need to explore the power of collaborative Unified Communication as a Service (UCaaS) tools such as IVR services where go2market has played a very important role in the smooth functioning of their customer care services.

We all have experienced before the professional voice instructing us to “Press 1 for Sales”. However, managers, owners & CEOs don’t comprehend the value addition this service brings to their company. The true potential of this wonderful facility is yet to be understood.

In this blog, we clarify what IVR services are and how it is beneficial during this quarantine period?

What is IVR?

IVR is an advanced version of the automated telephonic system that develops software which interacts with the callers, gathers information and guides calls to the end recipients. It is a communication menu framework that empowers the dial pad for recognizable proof, division and directing callers to the appropriate agent in your company. It is a simple and powerful tool that altogether lessen expenses and raise efficiency within your organization.

IVR system allows you to transform your quarantine period into successful business period. Lets see how.

Configure Customized IVR message & prompts: It allows your company to record personalized greetings, messages & prompts for your callers to ensure the best experience with the company. A professional voice can embrace a brand image in the mind of the callers. Customized IVR messages based on language, tone and events help to create a bond with the customers.

Gather information about callers: It helps you to know your customers’ needs and queries and simultaneously, directs the call to the appropriate department. There is a chance of mistakes or miscommunication if the same work is done by humans. Whereas IVR records the input of the customers and directs the calls to the right department in much less time.

Automatic Customer Assistance: IVR systems let your customers get their complete solution with the help of pre-recorded solution guide for the company. Preprogrammed customer support makes working simple & efficient. Sometimes the customers just know their problems but do not know the right track to be followed. IVR directs the customers to the correct department and solve their problems without the fuss of speaking or waiting for the agents.

Schedule Priority Call: The advanced IVR help the company to set a list of priority customers based on high value without engaging them on the waiting queue. When a high-value customer calls, the IVR route customers call to the most appropriate agent to fulfil their needs without making them wait, thus making the customer feel appreciated.

• Build Company Image: During this pandemic situation, no matter how big your team is, IVR can make your company look larger than what it is. With a handful of staff, you can configure IVR prompts which directs the caller to the desired department they wish to talk to. IVR not only smoothes out the journey of a customer’s call but also makes your company look more organized and professional.

Benefits of IVR services

Let’s note in what way IVR benefits the business houses during this pandemic:

• Augment First Call Impression:

IVR is designed to function smoothly for the assistance of customers. It creates an impression on the callers with the answering replicated in return to them. That’s the reason IVR helps to direct the customers’ call to the most appropriate department where agents are qualified to answer the query of the customers efficiently.

• Customer Care Effectiveness:

Specialists who work in an organization that utilizes an IVR are progressively capable of taking care of advanced issues and address demanding necessities of the clients which they are appointed for. The outcome is an expansion in client care proficiency.

• Decrease Operational Expenses :

IVR framework will supplant a client support operator who answers calls and guides calls to specialists. They are additionally, truly moderate, which will expand productivity and will diminish operational expenses so that the ROI is colossal.

• Professional Outlook:

You can utilize an IVR framework to welcome your clients in an exceptionally proficient and specialized way and to cause it to give the idea that you have a large number of offices and workers than what you actually have.

• Customer Satisfaction:

An IVR service offers customers routing to the appropriate agent who is qualified to assist them. With the help of IVR, it provides a menu of hierarchy to choose for its query and saves the time of customers by directing it to the right agent.

• Time-based Routing:

IVR services help to overcome a time conditioned outcome created with office scenario of fixed 9 to 7 job. It ensures that you never miss a call by either directing it to voice mail or forwarding the calls on the mobile. This way, all your customers are answered and you can keep a track of the inflow of calls.

After reading about the IVR, the advantages of utilizing an IVR are clear & the related expenses are fairly low. Thus, it calls for an opportunity to grab to lead a successful business. Aren’t you interested in this? In this competitive world, spending money is not a big deal but to optimize your money and reap the fruitful result is always a big question. go2market is the leading company in India for providing the most efficient and economical IVR services packages. We as a company cater many new clients with our valuable IVR services during the period of COVID-19. We have not only helped businesses grow even during lockdown but also saved them from losing their customers when their employees were unabe to work or were quarantined. Thus, it is a one-stop solution for all your business needs.

 For details contact us.

Visit us: https://www.go2market.in/hosted-ivr/

Call us:  (+91) 8595-08-08-08

Missed Call for Query

 

    

Missed Call for Query

It is very obvious that once they have become your subscriber then they would want you to know more. So when they give you a call and call gets disconnected then your customer executive will call back the subscriber to know his query to solve them.

But then question arrives in your mind that in today’s time there are a lot of options to do the same then why only missed call service.

Below here is the answer to all your questions that why should adopt missed call service for your business

Most Affordable Service:
You just need to have a number and thereafter maintain the database which saves a lot of investment and time of you and your staff. Missed call service saves both. There are a lot of things to focus on to run a business then why to waste money on something expensive rather than having something very affordable.

Rapid Service Ever:
You have to agree to the fact that it is the most rapid service ever seen. Your customers need not fill those boring forums to be your subscribers and avail your services. They just have to give a missed call and they are yours.
It Improves Customers Experience
Improving your experience will eventually improve customers experience. Your customers are your top priority as they help you to run your business. You can’t get a better deal at such a reasonable amount. Your customer just have to ring to avail your services.

Saves Your Resources:
What better you could get when your resources are being saved by not employing a staff for it. It doesn’t require anyone, which saves your resources and later your investment.

Fore More Information:- https://www.go2market.in/missed-call/

 

Click to Call Connect with Your Customers Right Away

Your website or application might be brimming with helpful data, yet here and there, your clients extremely simply need to chat with a genuine, live individual. Maybe they need to find out about your product or service before they settle on the choice to purchase, or perhaps they have a help issue and would prefer not to keep an eye out for email. On numerous sites, an organization telephone number is either covered up in a “hard-to-find” contact page or missing through and through. The message is clearly, “Don’t call us.”

In any case, imagine a scenario in which you’d like to send an alternate message. On the off chance that you need to demonstrate your clients that behind your business are warm, inviting people who’d like to associate with them, at that point click to call service is for you.

What is Click-To-Call?

Click 2 call service, occasionally called click-to-talk or click-to-dial, is an approach to give individuals a chance to associate with an organization agent by phone while they’re visiting a website or an app. The innovation that powers this is a straightforward Programmable Voice API, and it can make a big difference in increasing sales or resolving support tickets more quickly. There are various ways it can work.

Receive a Call Back?

With the help of click to call service providers, A button, picture, or content on the website or application lets the client enters a phone number and demands a prompt get back to. While the call is being set up, logical data about the client, for example, their name, the page they’re visiting at on the site, and some other significant data the API can get to—is disregarded to the agent who is putting the call. The customer doesn’t have to enter this information, the service knows it automatically. A HTTP/HTTPS solicitation made by the web structure starts an outbound call to the client’s phone number and the client gets their call back right away. This procedure enables clients to get exceedingly customized customer service, with the simple click of a button.

Why do businesses need click to call service?

Integrate the click to call button in your email and ad campaigns to measure the ROI of each campaign or place it on your website to make it more interactive, engaging and easy for a visitor to get in touch with you. Online retailers who integrate click 2 call buttons on their websites report better conversion rates and increased sales. Not only is the button convenient for customers but it also provides salespeople with useful information which can be used to close deals faster.

Improve Online Conversion

Enhance customer experience, offer real time proactive call centre assistance to those who are unable to find answers on their own or require more information. A customer today wants information quickly, allowing them to leave your website is akin to losing a sales order. Let your customers talk to you!!

Lower Website Abandonment

Help customers make significant decisions that could benefit from expert guidance in real time. Shopping cart abandonment rates are as high as 90%, offer interactive voice assistance at the point of purchase, right when the customer is experiencing indecision and turn around the deal.

Talk 2 Your Customer

Smart brands are building brands on service differentiation in the face of inevitable commodification and pricing pressures. Create an identity around excellent service by being available to talk to your customers when they seek information.

Calls That Convert

Customers want real time clarifications and confirmations while making purchase decisions, they want to speak with someone to answer a quick question before committing themselves and at that point they do not want to call the 1800 number and start all over again. Click to ­Call for web form lead generation can be quickly and easily be implemented on web pages to offer real time voice assistance over traditional voice channels.

Fore More Information:- https://www.go2market.in/click-to-call/