Missed Call for Query 

It is very obvious that once they have become your subscriber then they would want you to know more. So when they give you a call and call gets disconnected then your customer executive will call back the subscriber to know his query to solve them.

But then question arrives in your mind that in today’s time there are a lot of options to do the same then why only missed call service.

Below here is the answer to all your questions that why should adopt missed call service for your business

Most Affordable Service:
You just need to have a number and thereafter maintain the database which saves a lot of investment and time of you and your staff. Missed call service saves both. There are a lot of things to focus on to run a business then why to waste money on something expensive rather than having something very affordable.

Rapid Service Ever:
You have to agree to the fact that it is the most rapid service ever seen. Your customers need not fill those boring forums to be your subscribers and avail your services. They just have to give a missed call and they are yours.
It Improves Customers Experience

Improving your experience will eventually improve customers experience. Your customers are your top priority as they help you to run your business. You can’t get a better deal at such a reasonable amount. Your customer just have to ring to avail your services.

Saves Your Resources:
What better you could get when your resources are being saved by not employing a staff for it. It doesn’t require anyone, which saves your resources and later your investment.

Fore More Information Click Here:- https://www.go2market.in/

Discover quick fixes for any business communication barriers

 

Discover quick fixes for any business communication barriers

“The art of communication is the language of leadership.” – James Humes

Hardly a few experts can master this skill to become a dominant player.

However, with constant industry advancements, corporate interactions with a plethora of other business operations are now become tough to tackle. It typically leads to serious business communication barriers, a bunch of dissatisfied customers & sometimes businesses shutting down. It’s where the new era cloud telephony services work wonders.

The key reasons for business setbacks are the lack of effective communication.

Companies often neglect the importance of effective communication to entice prospects and retain existing clients that ultimately result in business success, growth & expansion. Knowing your customers better helps you understand when, where, and how to interact with them.

CLOUD TELEPHONY takes control of all the connexion concerns. CLOUD TELEPHONY COMPANIES dynamically help you locate loopholes in your communication & furnish you with the ideal tools to alleviate them.

Communication challenges & remedies to fix them

1. The lower customer response rate

As time passes, businesses begin to focus exclusively only on operations. Firms must consider the customer needs & interact with them the offerings to ensure higher response rates. By engaging them with your brand and distinguishing yourself from your adversaries via in-depth discussions, promotional campaigns, and much more not only make their decision-making process smoother but also guarantee secured transactions for your business.

• Solution – Voice Broadcasting (OBD)

VOICE BROADCASTING SERVICES helps to excellently transmit promotions, campaigns, loyalty awards, reviews, etc. to a vast prospect pool at one go via readily crafted targeted content. It ensures higher brand exposure leaving your clients to actively engage in your offerings. As a result, you generate myriad approaches to connect & direct them across each buying process stage.

• Failure or negligence in evaluating staff performance

When the company expands, it becomes harder to ascertain & evaluate the output of each employee. Since the work of each employee defines the success of any business, it becomes important to give them access to useful input & support. You need to be able to quickly add staff to the system as the team expands.

• Solution – Cloud Call Centre

Real-time data of detailed customer & agent call metrics enable you to stay informed of every agent’s contributions. Via live call monitoring & call recording, you can review customer-agent discussions pinpoint of the area of staff improvement. In contrast, your agents can also add domain specialists to the call to effectively resolve a technical glitch outside their scope. They can also benefit from excellently-trained workers and enhance their efficiency through this CLOUD CALL CENTRE.

• Difficulty in working remotely

With overall growth arises the need to serve remotely, whether to travel to attend to potential customers or to interact with prospective foreign clients or owing to the COVID-19 scenario. It is challenging to be present all the time in an office & close productive business deals. Companies find it difficult to handle clients & to stay consistent.

• Solution – Virtual toll-free numbers or IVR

CLOUD TELEPHONY SOLUTIONS offer you such power. It lets you use only one number to receive calls anywhere anytime. Through virtual phone numbers easily stay connected to your target base, and via hosted IVR let your customer reach the desired domain to solve their queries.

Obtaining local codes makes it easier for you to connect long distance customers without them having to extra costs giving the local perspective of your business & increase their confidence.

• Inefficient internal communications

Information or data is often missed or corrupted by the moment it reaches the ultimate person, mainly if the corporation is big & the hierarchical structure is too long. Thus, it is essential to ensure that all company’s employees are on onboard & illustrate the same impression to consumers. Large organizations experience troubles of dysfunctional internal communication, which is why it is important to ensure that all data is conveniently accessible & everything is in sync with business policies.

• Solution – Cloud telephony services

Often it takes several heads to tackle a query, and at such instances, you can quickly link all staff, including those working from home, to a call via a conference call. When an agent talks to a customer, he/she take notes of the issue to make it accessible to the next shift operator if the customer calls again. Such seamless internal communication results in higher customer satisfaction & business growth.

• Inability to scale

There are many cases of businesses performing optimally in the sector but are reluctant to extend potential markets owing to the incapability of scaling business operations. Once the market is flooded, it is crucial to growing to sustain the competition.

• Solution – Cloud telephony solutions

CLOUD TELEPHONY SERVICES give exposure to all database content, making it possible to scale calls with no extra hardware or human work. You can easily bind more business units to the same contact number and handle customer calls effortlessly. Cloud telephony systems make it easier for the company to steer interactions to a dedicated source without any constraints.

The company has the willingness to scale up or down without compromising the standard of the client relationships in any aspect. It also allows the company leniency to reassign funds to those market operations that need to be multiplied.

In a nutshell, leveraging CLOUD COMMUNICATION SYSTEMS, you can rest assured that there are fixes to the problems even before they occur. You can easily escape the obstacles that traditional companies encounter. This encourages you, at the same time, to stand apart from the competition & remaining customers’ 1st choice.

Go2Market is therefore your dream destination in solving any type of business communication barriers. Our AI-based smart CLOUD BUSINESS SOLUTIONS are seamlessly streamlined & crammed with powerful features.

To unlock your business potentials by integrating our services contact now.

Fore More Information Click Here:- https://www.go2market.in/

How to close a business deal remotely : 5 closing techniques and why they work

Secret of sales leader closing business deals remotely

“71% of leads are lost because companies don’t respond fast enough” – Forbes

How many employees would it cost for a company to be constantly accessible to clients? How do you ensure that no customer is ever treated with a hurried sound and withdrawn from the discussion? Ever succeeded in closing deals without having to personally meet the prospects?

That's where CLOUD TELEPHONY SERVICES come to the rescue.

It enables any business to make or receive a large volume of calls at one go, guaranteeing that no lead at any particular moment is missed, all without investing in infrastructure upgrades.

In what manner BEST CLOUD SERVICES help sales personnel to close deals remotely?

Decentralization of sales

Salesforce decentralization involves the placement of resources across various areas at several points. The calls are handled via cloud providers amongst personnel, guaranteeing that no call is left unattended. Cloud telephony makes it easy to work in marketing remotely, giving experts the ability to operate in business shifts that suit them better to close maximum business deals.

No leads are missed

Incorporating cloud services never miss out on a lead, in case a representative is not available to attend a call, customers data automatically gets stored as a lead for you to convert the prospects and follow them up timely.

Complete control

Augment the strength of a basic customer call via cloud telephony. The system is structured to incorporate interactive pleasantries, record all missed calls and DTMF codes user enters, design automated call strategies, and gather customer feedback.

Boost your sales/services and witness substantial efficiency in revenue output by leveraging Go2Markets BEST CLOUD TELEPHONY SERVICES. Browse our site or get in touch to find the perfect fit for your business.

How go2market’s-hosted IVR service ‘ibizfone’ plays a crucial role during a lockdown?

 

How go2market’s-hosted IVR service ‘ibizfone’ plays a crucial role during a lockdown?

During this period of lockdown, ibizfone-hosted IVR services have created a boom in the market on account of its efficient management and customer satisfaction. To address coronavirus pandemic, business houses need to explore the power of collaborative Unified Communication as a Service (UCaaS) tools such as IVR services where go2market has played a very important role in the smooth functioning of their customer care services.
We all have experienced before the professional voice instructing us to “Press 1 for Sales”. However, managers, owners & CEOs don’t comprehend the value addition this service brings to their company. The true potential of this wonderful facility is yet to be understood.
In this blog, we clarify what IVR services are and how it is beneficial during this quarantine period?
What is IVR?
IVR is an advanced version of the automated telephonic system that develops software which interacts with the callers, gathers information and guides calls to the end recipients. It is a communication menu framework that empowers the dial pad for recognizable proof, division and directing callers to the appropriate agent in your company. It is a simple and powerful tool that altogether lessen expenses and raise efficiency within your organization.
IVR system allows you to transform your quarantine period into successful business period. Lets see how.

Configure Customized IVR message & prompts: It allows your company to record personalized greetings, messages & prompts for your callers to ensure the best experience with the company. A professional voice can embrace a brand image in the mind of the callers. Customized IVR messages based on language, tone and events help to create a bond with the customers.

Gather information about callers: It helps you to know your customers’ needs and queries and simultaneously, directs the call to the appropriate department. There is a chance of mistakes or miscommunication if the same work is done by humans. Whereas IVR records the input of the customers and directs the calls to the right department in much less time.

Automatic Customer Assistance: IVR systems let your customers get their complete solution with the help of pre-recorded solution guide for the company. Preprogrammed customer support makes working simple & efficient. Sometimes the customers just know their problems but do not know the right track to be followed. IVR directs the customers to the correct department and solve their problems without the fuss of speaking or waiting for the agents.

Schedule Priority Call: The advanced IVR help the company to set a list of priority customers based on high value without engaging them on the waiting queue. When a high-value customer calls, the IVR route customers call to the most appropriate agent to fulfil their needs without making them wait, thus making the customer feel appreciated.

Build Company Image: During this pandemic situation, no matter how big your team is, IVR can make your company look larger than what it is. With a handful of staff, you can configure IVR prompts which directs the caller to the desired department they wish to talk to. IVR not only smoothes out the journey of a customer’s call but also makes your company look more organized and professional.
Benefits of IVR services
Let’s note in what way IVR benefits the business houses during this pandemic:
Augment First Call Impression:
IVR is designed to function smoothly for the assistance of customers. It creates an impression on the callers with the answering replicated in return to them. That’s the reason IVR helps to direct the customers’ call to the most appropriate department where agents are qualified to answer the query of the customers efficiently.
Customer Care Effectiveness:
Specialists who work in an organization that utilizes an IVR are progressively capable of taking care of advanced issues and address demanding necessities of the clients which they are appointed for. The outcome is an expansion in client care proficiency.
Decrease Operational Expenses :
IVR framework will supplant a client support operator who answers calls and guides calls to specialists. They are additionally, truly moderate, which will expand productivity and will diminish operational expenses so that the ROI is colossal.
Professional Outlook:
You can utilize an IVR framework to welcome your clients in an exceptionally proficient and specialized way and to cause it to give the idea that you have a large number of offices and workers than what you actually have.
Customer Satisfaction:
An IVR service offers customers routing to the appropriate agent who is qualified to assist them. With the help of IVR, it provides a menu of hierarchy to choose for its query and saves the time of customers by directing it to the right agent.
Time-based Routing:
IVR services help to overcome a time conditioned outcome created with office scenario of fixed 9 to 7 job. It ensures that you never miss a call by either directing it to voice mail or forwarding the calls on the mobile. This way, all your customers are answered and you can keep a track of the inflow of calls.
After reading about the IVR, the advantages of utilizing an IVR are clear & the related expenses are fairly low. Thus, it calls for an opportunity to grab to lead a successful business. Aren’t you interested in this? In this competitive world, spending money is not a big deal but to optimize your money and reap the fruitful result is always a big question. go2market is the leading company in India for providing the most efficient and economical IVR services packages. We as a company cater many new clients with our valuable IVR services during the period of COVID-19. We have not only helped businesses grow even during lockdown but also saved them from losing their customers when their employees were unabe to work or were quarantined. Thus, it is a one-stop solution for all your business needs.

 For details contact us.

Visit us: https://www.go2market.in/hosted-ivr/

Call us:  (+91) 8595-08-08-08

 

6 tools for Productive Remote Working for Banking Sector

In the world of possibilities, change is the only constant. We need to adapt ourselves according to the changing scenarios. With the outbreak of coronavirus, the same world of possibilities came to a standstill and life was frozen endlessly due to lockdown. However, the banking industry continues to serve the country despite all the fears of contracting COVID-19 and the lockdown. The eminent services that the banks have been providing to each citizen is commendable.

While the banking sector, working in quarantine mode, initially faced many hurdles leading to inefficiency and performance dropping events. It created pressure on the industry to maintain safety as well as the quality of services for the customers. It is called for proactive actions during the panic period. Meanwhile, keeping an eye over the sales team also became challenging for the banking sectors. Thus, in these times, the sector opted for cloud services over their working.

Let us now take a look at how these COVID-19 warriors (bank employees) have been relying upon Digital Mantra to cater to all the essential banking needs of the customers.

Making banking easier by sending message alerts on ATM withdrawals to updating the customers regarding their balance queries, customized greetings, IVR to working schedule, IVR messages and so on.

All the banks have taken resort to the tools (as mentioned below). These tools, as provided by a renowned service-provider, are proving to be extremely beneficial to the bankers.

1. IVR:  Interactive Voice Response is an automated telephonic provision that helps in contactless contacts of the recipient with the bank representative. Yes, you read it right. With this tool, the client’s information is recorded and filtered through calls to the executive who looks the concern. It is quite helpful for the industry since it accomplishes near-able goals of the employees and engaging employees only for the most typical queries. Come through some of the vital features for the banking industry under this tool:

•          Configure Customized IVR message & prompts

•          Gather information about callers

•          Automatic Customer Assistance

•          Schedule Priority Call

2. Voice Broadcasting:  This tool helped delivering a pre-recorded voice message to be circulated to all the customers of the bank. Besides saving the time of calling up each customer individually, the task of conveying important information to many at one time is done in a jiffy. It helps to viral messages in the blink of an eye. Let’s look at the characteristics of these services:

•          No additional hardware setup cost

•          Web-based solution

•          CRM Integration

•          Real-time report

3. Bulk SMS:  You all are familiar with this service since the banks provide some basic and essential information through a single SMS. Every month, banks send messages to all the account holders of a particular bank. The text messages usually are alerts to avoid or report frauds, to lodge a complaint or about the latest addition to the existing services. This simple tool can make a vast difference in strengthening your customer engagement. So, do check some of the features of Bulk SMS:

•          Integrated with Missed Call services

•          Long & short codes

•          Specific Campaign Automation

•          API Integration

4. Toll-Free number:  The customers have the privilege to dial a toll-free number in case of any doubts. As no charges are levied for calling the numbers; the customers can take their time to get their queries answered. The main advantage of this tool is that the calls are usually recorded for later purposes like training, practice etc. In fact, the customer care executives solve some of the banking needs over a call without you having to venture out of your home. Features why banks need this:

•          Professional Multi-level IVR

•          Text to Speech

•          Real-time Analytics

•          Smart Call Management

5. Cloud Call Center:  This software has made the lives of the bankers easier. The security offered to store all calls and data is guaranteed. This customer service operation has a variety of elements that have brought banking to the doorsteps. A high-degree performance by this software is what the topmost banks are availing. Have a glance at the best features of the services:

•          Smart Dashboard

•          Custom Call Flow

•          Call Recording

•          Smart Call Routing

6. Automated Dialer:  As the name suggests, it is an automatic dialing service which operates through an electronic device or software. The best use of it is that the banker can choose it to convey an automated message through a phone call or can get connected automatically to the phone numbers in person. As everything is automated, it saves time and engagement of the banking professional. Following are the bunch of attributes of the tool:

•          Web-based Panel

•          Call Monitoring

•          Call forwarding

•          Live Analytics & Reports

Overall Benefits of these tools to the Banking Industry

The apparent value of using these cloud services are:

• The services save a lot of time since they can convey a message to many people at the same time. ATM withdrawal messages, matured fund messages, financial products’ updates, monthly e-passbook messages and other valuable messages are sent to all customers with a single click.

• Cost-effectiveness is also a major perk since these are low on expenses i.e. the bank does not have to invest a huge amount for promotion of services. There is a myth in the market that cloud telephony services require an enormous sum of money for its installation, infrastructure and maintenance. However, the debugger is that it eliminates the cost of equipment.

• All these services form terrific digital alternatives to propagate the brand name, services and achievements. Every bank works on the ground to give the best & personalized experience to its customers during the pandemic. Not only the banking sector achieved its maximum with the help of these cloud services but also the customers were saved from having to travel in these fatal times.  

• These are highly reliable since all the information is kept confidential and secure. As keeping financial information of people is the most crucial and difficult task of banking sector, they largely depend on these services where data leakage & security outage is minimal.

• Easy availability of services is an added benefit. Neither the bank nor the customer has to wait for long. Especially the customers can dial a number to have banking at their fingertips.

• No need to install additional & dense infrastructure.

Go2market is aware of the present situation and so, we offer all of these tools to provide a contact less connection & pace to run your business. Our team efforts have been fruitful as these hugely reduce the chances of contracting the virus and provide efficient digital solutions. Go2market are the pioneers in the cloud-based tools and telephony world that are the future of not only banks but other industries and businesses as well. These automated services provided by Go2market make a long-lasting impact on the target audience, market and business community.

Fore More Information Click Here:- https://www.go2market.in/