Increase your conversion rate with click-to-call service

With all the ways you might have thought of, to market your product and get traffic for business, the phone call still stays at the top and is the most preferred method by customers to connect with you. And that is when click to call comes into action.

Click to call is a web to phone solution that allows a visitor to connect with you in real-time simply by clicking on a button, text, or image on a web-page.

According to market research, it is seen that click to call has resulted in a higher conversion rate for businesses in India.

How to win business with click to call in India?

Before working on anything else, the first step should be to understand your mobile audience.Users mainly connect with the businesses for three reasons.

To express a concern – Users don’t typically connect with people through emails or form submission, they want to connect with a live person instantly.

To get advice – Mobile users look for a pro to get guidance or advice regarding a product or service and hence opts for calling mostly.

To receive an answer instantly – People, nowadays, don’t really have the patience to wait for a mail or read the FAQ to get an answer, they always try to get in touch with someone who can solve their queries instantly.

The next step is to get traffic on your business.

Attracting customers or traffic is one the most important tasks for a business to stay in the competition, that is because it is one of the most valuable forms of the channel that can make you grow a personal and long-lasting connection with your customers.  There are a lot of ways to make your phone number stand out on your website.

–      Add a click-to call button on your homepage so that it is easily visible to someone who has landed on your website for the first time.

–      Make your number clickable and prominent. Ensure that it’s included on all the important pages like homepage, contact page, website’s header, and footer.

–      Limit the need for scrolling so that your number is always visible on top of the page.

How you can set up the service on your website?

Go2Market makes it easy for you to get a click to call service for your website.

We give you benefits that are sure to increase your customers.

Easy tracking – You can record and track every call and communication.

Cloud call center – There is no need for you to invest a lot in infrastructure and equipment for call centers. Our service provides you with an easy-to-operate cloud call center.

Smart Routing – With the click-to-call, you can also get the option to smartly route your calls to the relevant department or agent.

Apart from all these features, you can get the call processed in just seconds.

You can get more information or get the service installed by us, just visit Go2market.in or connect with us on 8595-08-08-08.

Fore More Information:- https://www.go2market.in/increase-your-conversion-rate-with-click-to-call-service/

 

Click to Call-Connect With Your Customer Right Away

Your website or application might be brimming with helpful data, yet here and there, your clients extremely simply need to chat with a genuine, live individual. Maybe they need to find out about your product or service before they settle on the choice to purchase, or perhaps they have a help issue and would prefer not to keep an eye out for the email. On numerous sites, an organization's telephone number is either covered up in a “hard-to-find” contact page or missing through and through. The message is clear, “Don’t call us.”

In any case, imagine a scenario in which you’d like to send an alternate message. On the off chance that you need to demonstrate to your clients that behind your business are warm, inviting people who’d like to associate with them, at that point click to call service is for you.

What is Click-To-Call?

Click 2 call service, occasionally called click-to-talk or click-to-dial, is an approach to give individuals a chance to associate with an organization agent by phone while they’re visiting a website or an app. The innovation that powers this is a straightforward Programmable Voice API, and it can make a big difference in increasing sales or resolving support tickets more quickly. There are various ways it can work.

Receive a Call Back?

With the help of click to call service providers, A button, picture, or content on the website or application lets the client enters a phone number and demands a prompt get back to. While the call is being set up, logical data about the client, for example, their name, the page they’re visiting at on the site, and some other significant data the API can get to—is disregarded to the agent who is putting the call. The customer doesn’t have to enter this information, the service knows it automatically. A HTTP/HTTPS solicitation made by the web structure starts an outbound call to the client’s phone number and the client gets their call back right away. This procedure enables clients to get exceedingly customized customer service, with the simple click of a button.

Why do businesses need click to call service?

Integrate the click to call button in your email and ad campaigns to measure the ROI of each campaign or place it on your website to make it more interactive, engaging and easy for a visitor to get in touch with you. Online retailers who integrate click 2 call buttons on their websites report better conversion rates and increased sales. Not only is the button convenient for customers but it also provides salespeople with useful information which can be used to close deals faster.

Improve Online Conversion

Enhance customer experience, offer real time proactive call centre assistance to those who are unable to find answers on their own or require more information. A customer today wants information quickly, allowing them to leave your website is akin to losing a sales order. Let your customers talk to you!!

Lower Website Abandonment

Help customers make significant decisions that could benefit from expert guidance in real time. Shopping cart abandonment rates are as high as 90%, offer interactive voice assistance at the point of purchase, right when the customer is experiencing indecision and turn around the deal.

Talk 2 Your Customer

Smart brands are building brands on service differentiation in the face of inevitable commodification and pricing pressures. Create an identity around excellent service by being available to talk to your customers when they seek information.

Calls That Convert

Customers want real time clarifications and confirmations while making purchase decisions, they want to speak with someone to answer a quick question before committing themselves and at that point they do not want to call the 1800 number and start all over again. Click to ­Call for web form lead generation can be quickly and easily be implemented on web pages to offer real time voice assistance over traditional voice channels.

For More Information:- https://www.go2market.in/click-to-call-connect-with-your-customer-right-away/

Go2Market Zoho integration setup guide

Go2market Zoho Integration Setup Guide

1. Log in to your Go2market Voice Panel.
2. Navigate through the menu on the left side of the screen to > Settings and scroll down to the bottom of the page.
3. Once within the Settings section, you will see our integration platform. Right at the bottom of the page, Click on ‘Click here to /manage Zoho CRM Integration’ and then ‘Enable Zoho Integration’. Sign In

If you are not signed in, sign in with your account to allow the integration. Once signed in, click the “Accept” button to connect.

Connected

Once you accept the integration you will now see Zoho connected in the Go2market Voice Panel. This is where you can enable and disable all features you want in your Zoho CRM with your Go2market Voice Panel.

Your Zoho has now been integrated with Zoho CRM.

Key Features:

• Real time notification: Notifies you about any incoming or outgoing calls in the real time.

• Click-to-call: Leads and contacts can directly be called from Zoho CRM with a single click.

• Quickly Add Contacts and other Actions: New contacts can be added quickly while you’re on calls with new prospects or customers. Using screen pop up, next task or an appointment can simply be assigned.

• Call Logging and Analytical Reports: Calls are automatically noted as an activity against a particular deal, thereby saving time and facilitating easy reporting, sorting, and prioritization of customer contacts. Call time and duration stats can be used to analyze data from individual customer calls or customer segments, and performance of individual agents.

Fore More Information:- https://www.go2market.in/go2market-zoho-integration-setup-guide/

Everything you need to know about DLT (phase-3) implementation by TRAI.

Everything you need to know about DLT (phase-3) implementation by TRAI.

TRAI (Telecom Regulatory Authority of India) released a regulation in 2018 to implement the registration of Distributed Ledger Technology (DLT) in order to enhance control over fraudulent activities and to prevent customers from Unsolicited Commercial Communication (UCC). You can read all about DLT and about its advantages here.

Now, as part of their Phase-3 implementation, TRAI introduced another regulation. Before this, any organization wanting to connect with customers through SMS has to

–        Get their KYC done

–        Get their Sender ID approved and linked to the registered companies.

In addition to this, from March 2021, you also have to get your SMS content template registered that you want to send to your customer. The term is known as “Consent Template Registration” which is defined as a distributed ledger for registration of consent template (DL-TCS) that keeps a record of unique consent template identity along with the content of template and details of the sender who got it registered, in a secured manner.

There are 4 different types of content types depending on, which way you want to communicate with your customers.

Transactional SMS- Any message which contains OTP (mainly banking transactions) and requires to complete transaction initiated by the customer.

Promotional SMS- Message sent to promote any goods or services is said to be promotional in nature. These messages are sent to customers based on their preferences.

Service Explicit- Promotional offer messages sent to customers after receiving their consent will come under this category.

Service Implicit- Any message that is sent based on a customer’s action or his existing relationship with the entity, that is not promotional is considered as service implicit.

You can get any telemarketer to register it for you or you can register it yourself.

Before going ahead to register your template, take notes of these things.

–        While creating the content of the template, it is mandatory to mention the brand name in the content field.

–        The brand name can be in any form- Business name, brand name, trademark.

–        To create a template in the regional language, use the “copy/paste message” option

–        Never manually modify the variable once entered in the message box, it will not be considered a variable anymore.

Apart from all these, there will still be a question on how to register your SMS template. Refer to these steps to get your SMS template successfully registered.

Get a Toll-free number service NOW!!

Toll-Free Number service is essential for every sector. Every company wants a seamless interaction between the agents and their clients. 

From FMCG to Financial, a toll-free number service carries as much importance as a business developer in a company does.

A toll-free number is a business phone number that allows people to reach an individual or a business without paying anything. Mostly addressed as an 1800 number, it is a two-way street that benefits both the business and its customers.

Many businesses use IVR solutions along with the toll-free number to provide enhanced customer service to their potential callers.

The working of a toll-free number is followed by a cost-free call by a customer and is charged to the one who is being called.

Toll-free number services provide endless benefits. A few of them are listed below:

• Improves customer relation

Because the person who is calling doesn’t get charged, it actually enhances the customer relation. The person having a concern or a query can get connected to you directly through your toll-free number and can voice his/her issue directly without any hassle.

• Easy configuration

Running a business has its own obstacles so every step taken should bring your customers to you in a much effective manner. Now while running a business, it is very much important to get the right tools that help you to get closer to your customers. Getting a toll-free number for your business is easy to set up and work with.

• Build brand image

The toll-free number works for a company of every size, doesn’t matter if you are a large organization or a small business or just starting out. If you’re planning on advertising any of your products among your target audience, a toll-free number along with it will increase the reliability and image of your business among your customers.

• Affordable prices

The product comes with a monthly plan or pay-as-you-use. Many companies even offer prices that are too affordable are lower than your regular telephonic services.

• Scalability

The toll-free service gives you the freedom to scale your business at different levels. You can level up your communication game irrespective of the type or kind of business you run.

• Expands marketing reach

You can connect with your clients no matter where they’re from. Apart from expanding your market reach, toll-free numbers are one of the best products to be used as a marketing instrument. You can put them up as call-to-action in your advertisements to boosts conversion.

• Boosts brand recall

Many of your leads might not remember the number with all the different digits but a toll-free number is easy to remember which ultimately makes your customer remember your brand and get themselves connected with you.

Today, customers just eye on brands that they can communicate with easily and without any hassle, and businesses, on the other hand, wants to drive leads.

Toll-free is one the most affordable and reliable products available that will benefit both sides seamlessly.

If you’re looking for a toll-free number service that will fit your business perfectly, give us a call at (+91) 8595-08-08-08