How to get a toll-free number for your business in India?

How to get a toll-free number for your business in India

A toll-free number or an 1800 number is a telephone number that is billed for all arriving calls instead of incurring ones. The number receives more calls from the leads than a normal number because of this reason.

Earlier only large businesses were able to opt for these numbers but as the industry grew, many other small firms and start-ups have started using them because of the affordable rates. 

A few companies actually provide you with all features that might help you in growing your business and improving the customer experience.

Go2market being one such company. The tollfree number is provided under the name “itollfree” with ample features that can boost your business.

Tollfree number gives the greatest advantage of adding to the company’s brand name and improving their professional image.

The cloud telephony company adds a lot to the feature and helps the businesses receive real-time analysis without investing in any software.

itollfree has an inbuilt feature to record calls so you can access them in the future to analyze them.

The toll-free number can also be combined with a multilevel IVR in order to help you with a better customer experience.

The toll-free product not only provides you with multiple channels to gain more leads but it can also be set up as a multi-agent accessible solution so that you don’t miss any leads.

In order to get a toll-free number, you need to watch out for all these features along with a price that you can afford.

And Go2market helps in the successful operation of the same at an affordable price. It’s an on-demand service so you only pay for what you use or in other words you pay as you go.

You can contact us directly from our website or call us on +91 8595 08 08 08 and our experienced agents will help you in getting the best solution for your business.

Must-have features of Mobile Contact Centre App to serve customers remotely in the best way possible

Must-have features of Mobile Contact Centre App to serve customers remotely in the best way possible

The Mobile Contact Center App is designed for people who enable businesses to streamline the productivity of their organizations by allowing their employees to have access to the calling information and data instantly in order to stay up-to-date with the relevant information during support.

The app is designed keeping in mind the issues that employees or businesses normally face while working with a traditional PABX and to overcome them.

Any mobile call center app should have these features in order to function smoothly and efficiently.

• Agent Real Time Monitoring (RTM)

One of the main additions on this application was to make sure that the employees get the real time update of all the activities in order to help him to monitor/study it further.

• Manage calls at your own pace

The app allows the employees to function at their own pace. They can create a timeline on when to call and when not to.

• Receive and make calls

The design of the application is easy to work with and gives a way to do everything just through the app.

• Access call history

One main feature that everyone looks for in this kind of app is accessing the previous data for future analysis. You can check the call time, duration, and other miscellaneous information while working on this app.

• Manage contacts from your contact list

The Mobile contact center app has a manual dial board that allows you to contact anyone from your contact list at any time and access the data afterward in the application itself.

• Customize CRM

One of the best features that will help a lot of businesses is the customized CRM. You can decide what you want to access or record while using the application.

• Disposition

We all know how difficult it gets to remember everything we talked about to each and every customer. With the Mobile Contact Center application, we can enter the activities at that very moment in such a manner that it gets easier for the admin to filter out the reports when needed.

• Record calls for future analysis

Recording your calls can come in handy when accessing the history for analysis in the future. The application gives you all the call recordings that can be easily accessible by the employees.

• Check error during calls through API 

Another well thought the feature was to place an option of API(s) in easy layouts so as to correct the calling errors in minutes by sending it to the agent with a single click

• Schedule calls

We understand how sometimes customers can be tough to handle while calls and sometimes they don’t even appear to attend calls. So, we tried to solve your problem by placing a schedule timer that reminds you of calling someone after your decided time period so that you don’t forget whom to connect with.

These are just some of the features that we thought might help you in deciding if the application is worth investing in. We bet you won’t get these features along with the best support team anywhere else other than at Go2market.

An advanced app that helps you replace your traditional call centres

An advanced app that helps you replace your traditional call centres

The call centers with installed PABX have been operating in the business world since the 1960s. The traditional way is to have agents sit in a row and handle customer contacts.

With the changes all over the business world and different industries, people are searching for an easier and efficient way to connect with their customers.

With the development of the Mobile contact center app, you can do everything within the safe zone of your home or anywhere else.

Go2market developed an app to simplify the complicated call handling system. It helps you enjoy the cloud call center features at an ease of a mobile application. It keeps your presence intact and support at both digital and voice interaction. The app presents a unique, simple-to-use portal to use in concomitance with the app.

One might think why to develop an app for a call center but in today’s dynamic world, mobile cloud call center allows free accessibility from mobile without drawing any boundaries to limit. A mobile cloud call center makes you render cloud call services handy whereas, in a traditional call center, you get a row of seating arrangements and a particular workplace to operate from.

 The interactive nature of a minimalist dashboard serves as a solution for all communication needs, a company requires. Currently, the app runs only on android with version 6.0 known as Marshmallow or above.

The app serves as a platform to provide various features a company might need in order to function smoothly and efficiently.

You can read more about the app and its features here.