PROBLEM AREA:
Post the trading hours customers call and enquire about the trades executed for the day and related information. The conversation is required to be recorded and all call details captured, monitored and measured.
Post the trading hours customers call and enquire about the trades executed for the day and related information. The conversation is required to be recorded and all call details captured, monitored and measured.
SOLUTION: IVR in Share Market
- A single PAN India IVR virtual number can be created and basis the callers state/region the calls can be automatically forwarded to the respective dealers.
- Only registered customers calls can be allowed to land and a pop up/browser notification with the required information such as Name, client code etc can be displayed on the dealer screen.
- Dealers can be geographically located across India and can answer calls on their mobile or landline.
- On calling the number, customer shall be welcomed and greeted, in a scenario where the dealers are busy the caller can be directed to the voice mail.
- All missed and unanswered call details shall be captured in real time and can be shared with the dealer/supervisor in real time over email/sms.
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