Our ibizfone (Interactive Voice Response or IVR solution) is a cloud-based EPABX for businesses that comes with many great features. These innovative features has not only helped businesses project a bigger and professional image but also eased communication with customers. One of its powerful highlights is auto-reply SMS notification. It not only frees up your time but also creates a great customer experience.
When a customer calls on an IVR number based on toll-free or virtual number, an IVR plays. After getting inputs from the IVR, the customer’s call is routed to the concerned department. It might be difficult for the customer & agent to exchange their contact numbers over an ongoing business call. But through this pathbreaking feature, it will be easier for the customer and agentto exchange their contact numbers.Users can fix customized revert SMS depending upon their business requirement, wherein different SMS content can be shared like a bitly link (could be a website landing page asking for caller details), a PDF file link etc.
With our auto-reply SMS feature, you have several options for sending automated texts. To increase the productivity of your team, an automated text with the details of all incoming and missed calls can be sent to the supervisor’s or agent’s number with date, time and contact number of the customer.
Advantages of ibizfone:
- Instant SMS notification on missed and answered calls.
- Improved caller/customer experience.
- Send acknowledgement SMS to the customer.
- SMS to share app download, bitly link forms, PDF links etc.
- Agents getalertSMS of caller’s contact numberwith answered and unanswered calls.
- Supervisor can get SMS notification alerts in case agent misses a business call.
- Send Discount Vouchers, Tokens and Offers.
- Based on IVR inputs the agents can send customized SMS notifications to callers/customers like invitations, updates on various events, test results etc.
Some auto-reply SMS notification templates:
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