Cloud Telephony for small businesses in future years

Cloud Telephony for small businesses in future years

espousal of Cloud Telephony by small businesses is on the rise and that’s no surprise.

With limited investment and resources, small businesses do want to have enough access to the best communication possible with their customers. Each and every call you get might become a potential customer when you’re leading a small business.

Here are the best possible features that Cloud Telephony can give you:

Remote management:

Cloud Telephony gives you the advantage of being able to communicate with your customers from anywhere in the world. The features like IVR and cloud call center can be accessed remotely. These features can add to great success for small businesses who plan on investing a little in their infrastructure.

Increases flexibility:

Every business wants to be flexible in itself. The space of flexibility and collaborations that cloud-based software gives you is endless. You can be picky about what you actually need for your business and at what time.

Shopify, for example, avails flexibility for businesses and helps them manage their inventory, order tracking, and point-of-sale, all in one application.

Real-time Analytics:

A company performs best when it is taken care of in real-time. Cloud software provides you with real-time analytics which ultimately helps you to monitor your data and perform better. Go2market’s feature has helped companies to monitor their data in real-time and make use of the information available.

Enhance customer experience:

The cloud call center is one of the cloud products that has proved to be really helpful for small businesses. It strengthens the customer experience by customizing the call flow and creating multi-level IVR. The computing will allow small businesses to reduce Capex to nearly zero.

Reduced Cost:

Businesses, whether it’s small or large, don’t want to invest huge sums in anything. Cloud Telephony gives you the flexibility to have subscription-based costing whenever they need it. It allows organizations of any type to pass on their information to their perspective leads and generate business in one go.

Lighten the load of IT resources:

Beyond the worst-case scenario, moving to the cloud can lighten up the burden for your IT resources, particularly if you take advantage of a managed service provider to help with day-to-day tasks like real-time monitoring. In a small business, it’s often a struggle to put out every task in a reactive mode, responding to problems as they arise.

Scalability:

Cloud telephony can scale far more easily to match business growth, reason beingits low infrastructure footprint. Small businesses can begin with minimum two users even, before deciding to add more when the time is right. For growing organisations, it’s important to teeter out the costs, pace out growth accordingly and strike the right balance between expansion and efficient use of existing resources. 

What step you can take right now?

If you’re a business, a brand trying to put your foot in any field, the best thing you can do is add tools you need that are available across cloud telephony software. It makes your work function easily, more practically, and skillfully with reduced costs.

No matter the scale or position of your business, Cloud Telephony is always a win.

 

Things to Keep in Mind Before Getting a Remote Sales Team Onboard

Things to keep in mind before getting a remote sales team onboard

The word remote had a completely different meaning a few years back. All we had in our mind is working in an office only is equal to increasing productivity but with the rise in the pandemic, safety has become a priority which made us realize that productivity can be achieved with working remotely too.

But working remotely, we are always dicey about how to go with it, that is where Go2market helps you in getting a smooth functioning workflow. Let’s go along to know about the process in detail.

Hiring the right people:

Hiring can be more difficult for remote jobs than the usual work from the office. You don’t get to keep track of people; you don’t know how they work and this all tends to keep you worried about how to choose the right candidate. Well, our next point should solve this issue for you.

Choose dexterity over degree:

In short, it means, choose people who have skills rather than looking at their degree. Know their achievements or their manipulation power over anything. They can prove to be your biggest asset in your business.

Get them on board with honesty:

Be crystal clear with your employees and let them know what you actually expect from them as a result of their sales.

Introducing the team and keeping them engaged via cloud product:

Technology has been of exponential advantage in the coming years. Remote jobs are being successful because of the advanced technology that keeps us stay connected with each other at all times.

And since the number of tools existing in the technology world is a lot, we need to be more careful which one goes best with our business.

Go2market has been curating products with features that go well with businesses to maximize their productivity.

• Product like audio conferencing can be a great tool to stay connected with multiple employees at once
• Make it easier for your employees to keep a track of their clients with the Mobile Cloud Call center. 

These are just a few of the advancements that can add up to your smooth work life.

Go2market provides various other products with features that are not to be missed because the remote job is not just the present but the future of our business and corporate culture.

So, get together with your sales team and make your business stronger than before.

You can also connect with our experts and know more about our services at (+91 8595080808)

Myths about cloud telephony solutions

Despite the growth of cloud telephony companies, many companies are still reluctant to get on board with these cloud-based platforms due to the concerns of data breaches and security. 

However, there have been many misconceptions in the cloud telephony field which strongly needs to be busted. 

1. Cloud telephony = Data breach/theft

As cloud telephony works only on the network/cloud-based platform, it is quite a common misconception that is made by many companies. Of course, when we talk about cloud storage, we mean data storage in a data center. 

But this myth is debugged as the cloud telephony providers are highly secure. They have been adding security layers and additional methods of authentication to ensure the security of client data.

2. Local computers should be trusted more than cloud-based platforms

Even though the word “cloud” might make you feel like your data is always floating somewhere but in reality, it is one of the safest places to store your information. If not anything, the cloud providers definitely give a higher level of security than any local computer or system, investing in a lot of innovative and intelligent security.

3. Cloud telephony = Higher investment

Many people assume opting for cloud platforms is investing tons of money which is not totally wrong. You do have to pay like in every other business but it’s mostly on a pay-as-you-go basis. 

In addition to this, there is zero investment in hardware. Cloud telephony doesn’t make you create a hole in your pocket or to your business in comparison to other businesses that might require you to invest in installation, security, or repair charges from time to time.

4. Cloud telephony can only be handled by someone good with tech.

This is one of the main issues that people think of. Being on a cloud platform or using its services doesn’t require you to be a tech geek or to have a lot of knowledge of the cloud. The services are easy to operate and function with and can be handled by anyone with little knowledge.

People's biggest misconception is that they can still stay ahead of their competitors without adopting cloud telephony. Cloud telephony is the future and will be a market of way more than it is today.

It’s better to be on board with cloud service providers and make your business run smoothly than lag behind and regret it later.

Stock companies to step up the game with Cloud telephony services

Stock companies to step up the game with Cloud telephony services

The global online trading market is set to rise even more amid the current situation of pandemic. The stocks have caught up the most limelight and got the most needed boost due to the digitalisation and stay-at-home mandate.

In addition to the rise in stock investors, there is also a rise in the stock broker companies. Currently there are 300+ stockbrokers registered with SEBI (Securities Exchange Board of India). And with the rising companies, there are rising challenges that comes along with it. 

Challenges faced by the stockbrokers

• Stock trading is managed by SEBI registered trading brokers and substantial volume of business is handled over telephonic communications, making it difficult for storage, archiving & retrieval.
• During certain disputes, it becomes difficult to search through the files of multiple records and data.
• Unavailability of proper indexing of call records and less control increases the possibility of manipulation.
• There is no mechanism to record multiple calls 

Cloud Telephony enters in the stock market

Cloud telephony is the future of every business. The unified communication solution is being adopted with few companies but will soon take the space and reduce the burden of companies. 

Cloud telephony has many benefits and can act as an interface that allows the service brokers to record call and download the voice files in a secured Central Storage Interface.

Inbuilt solution in which customer calls are routed to the assigned branch and redundancy service number solution are few of the features that are mainly provided by every cloud telephony company.

Apart from this, schedular services is one of the benefits provided by the company to upload all recordings in local FTP server. Stock broker companies can also choose to have a separate route for premium and regular traders with support contact and KYC confirmation for Demat openings too.

Which cloud telephony provider to choose?

While there are many companies who says to have a lot of features when it comes to serving stock broking companies, there seems to be a few with most experience and multiple features.

One of the companies that I have come across is based out of New Delhi. The company under the name of Go2market and is set to be one of the fastest growing in the cloud communication field.

The unified communication solution company has many advantages that helps you in staying ahead of your competitors. It gives you unified view and retrieval option for all recorded files resulting in less disputes, less legal fee and increased profit margins. 

Go2market provides you with increased supervisory control through live monitoring tools, hence increase productivity and capability to interact with customers easily.

With the increasing competition and stock investors adding every minute, the availability of a good stock broker is a must. So, if you’re someone still thinking of whether you should go for a cloud platform or not, connect with one of the experts on 8595080808 and know more about the services cloud telephony offers.