Combat COVID-19 with Advanced Remote Call Center Software

Combat COVID-19 with Advanced Remote Call Center Software


“Best work from home software to overcome COVID-19 effect on your Business.”
The start of 2020 got stuck our lives with an unexpected pandemic situation globally. Whom-so-ever has given a thought to a life wherein our 20s; we will be working from our home offices. Trying harder to discover a vaccine for coronavirus, meanwhile, there is an imperative role of working from the off-site business location.
We all know, Communication is the key to the success of the business. To combat COVID-19, we need to upgrade ourselves with advanced communication solutions. Here, we play a role with the launch of advanced remote call center software to provide the best communication & customer experience.

Let’s take a dig inside the concept:
ü What is Advanced remote call center software?
Advanced remote call center software can be commonly termed as mobile call center.  It operates in the cloud space of unified communication to cater their customers in the safe environment of home. Advanced remote call center software helps your agents to manage company’s outgoing & incoming calls through their “mobile app based work from home solution.” It empowers your team to productively work from home and minimizes the spread of coronavirus.
ü Salient Features of Advanced remote call center software:
There are built-in specific features that might hold a strong presence of your communication system in the market without physical office. It is must for your smooth remote working system as it’s an end to end solution for your communication requirement.
Customized CRM: Go2Market offers you simplified & comprehensive remote working solution with the benefit of customized CRM software. It is quite beneficial while creating personalized CRM on the go and disposition of each campaign. 

Call Recording: Call recording helps to track your sales performance, monitor agents’ real-time and train new joiners. It aids in review and boosts overall sales &support team.

Dual Dial-Out Mode: App-based call center comes with dial options either you can call using Click2Call or Mobile Dial Pad for connecting to PRI DID (Direct Inward Dialing). It initiates an easy of dialing and maintaining the call records.

·     Incoming IVR Integration: IVR operations allow building an unified and systematic communication system for the company. You can receive incoming calls using IVR functionality, welcome prompts, sticky agent etc. It provides best experience to the customers.

 
 Active Panel: Remote call center comes with an active panel to operate call transferring, call forwarding, click to call, and auto call logs maintenance on your smartphone from any location.

 Unique Outgoing Call ID: Easy outgoing calls from the mobile App with PRI (Primary Rate Interface) Number as CLI (Command-Line Interface). It assigns unique outgoing CLI for different leads. It helps to create efficiency performance and status for the company.
Advanced Call Center Software Choose Virtual over Physical:
 These are some valuable and reliable features of advanced call center software that your business must need. Let’s just bag some attention towards the beneficial points of switching from physical constraining office to virtual cloud call center.
1) Say no to isolating your business: During these crisis, all business houses has literally shut their offices and started working online. Though, it is necessary but why let any situation affecting your working scenarios. This coronavirus has made difficult to take up your business calls on office landlines. Eventually, this problem is fixed through advanced call center solution and shifting all calls over the cloud call center without much effort to it.

2) Eliminate Hardware Installation: This is the biggest advantage of remote cloud call center that it requires no hardware installation unlike traditional business telephone system. It provides with least investment to carry effective and efficient communication system.

3) High Scalability: Advanced call center software is highly scalable system as it adds mobility to attend calls over the agent’s smartphone. There is no need for the sales or customer support team to attend calls from office premises. However, a single number can be directed as number of agent as your company want to.

4) Easy Reporting & Supervision: Cloud call center allow you to enjoy complete mobility and traceability function at one go. There is no need of submitting reports or drawing analytics from the sales & support team. Since, the application auto caters the report & record of each agent. This allows better management & supervision of the team members.

5)Data Security: Platform is designed in such a manner that campaign and data uploading/execution can be done directly by you, ensuring a complete end to end data privacy.

6) High-End Infrastructure: State-of-the-art infrastructure capable of executing mega campaigns. Infra housed at Airtel data center in Noida with multiple backups to ensure 100% redundancy and up-time. Our current installed capacity is 800 plus PRIs which ensures scalability, reliability & flexibility. There is no need to make investment in infrastructure since easy subscription can make for all.
Are you looking for reliable cloud communication solution service provider for your business? Delhi’s leading company i.ewww.go2market.in is the most efficient and trustworthy company for providing best cloud communication services. We would love to share an important role in your success journey during this period of pandemics.

For further details, visit our website:- https://www.go2market.in/