Be the bull in stock market with cloud telephony solution.

 

Be the bull in stock market with cloud telephony solution.

Being a part of the decade, which has seen almost everything from demonetisation to Covid outbreak, its quite evident to say that the world has changed its ways to work efficiently while being safe. 

Work from home may have sounded a little too impossible few years back but today, almost every company was forced to adopt this and surprisingly, some are highly satisfied with the its result, admitting to continue WFH even after the pandemic. 

Companies dealing in stocks and funds have come in spotlight even more after the outbreak, financial safety being the reason of every household. 

We, at Go2market helped a lot of companies in getting along and staying connected with their customers in an easy way which has helped a lot of companies grow. 

Keeping in mind the problems that stock brokers companies might face, we have compiled a list of solutions for you to work with. 

Make your customers feel confident while connecting with your company.

No customers like to stay on hold for long while dialling a company for query. Companies need something that can handle multiple customers at once without making feel them less important. IVR is the solution for it. Go2market’s IVR product, known as Ibizfone is one of the most popular solution that comes with multiple features to help you deal with all your customers at once. 

Make your brand be in the spotlight

Customer experience with your brand is one of the most important features that shows your brand value.

Even before customer engagement, the only thing that adds to your brand is the number highlighted on your website. Every brand wants their customers to remember their customer care number, making them not to feel frustrated and choose another company over you when stuck with a query. 

That’s why you should deploy Toll-free number, popularly known as 1800 number. The number makes the brand look professional and adds up to its brand value.

Alert your customers of their recent transactions

Missed call is one the most underrated services in every industry. Missed call strengthens and enhances your customer engagement.  

You can send your customers their daily transactions, balance report and other things in real-time, all by adding missed call service to your brand.

Know what your customer are saying about your brand.

Voice broadcasting is one of the most used solution when it comes to taking feedbacks from customers or gathering surveys. The outbound voice broadcasting solution helps you in conducting polls. This can also be a great way to know what is your customer’s take on certain shares and stocks. 

Wrapping it all up, we can all agree that cloud solutions can be a valuable tool to not only stock broker companies but to every industry and will be adopted by everyone in coming years. 

All you need to know about IVR

All you need to know about IVR.

Press 1 to continue in English and press 2 to continue in Hindi- We all must have heard this at least once when dialling a call to a company.

That is what we call IVR. IVR stands for Interactive Voice Response. IVR is one such technology that has literally changed the way you communicate. There is nothing that IVR cannot do. You are a healthcare company, make use of telemedicine, a FMCG, let IVR update your customers with the upcoming deals or an automobile company, then customize your IVR to remind your customers for their upcoming payments.

In addition, IVR help manage and route call traffic of every business to every department.

Not only does it reduce the burden from the management team, but also cut up the waiting time for the customers. However, one has to realize the full potential that IVR provides before opting for it.

Here are a few of the benefits in detail.

Handle large call volume

We know how difficult it gets to handle multiple calls at once. Hence, IVR(s) were brought into action. The cloud solution helps you to handle a large volume of calls so you don’t have to worry anymore about losing your leads.

The lead management system installed in the IVR ensures that not even a single inquiry received or generated is wasted.

Real-time notification

IVRprovides you with real-time reports to help you with customer tracking. You can manage reports yourself and assign it at your own frequency. Apart from this, the technology also provides you with powerful analytics that helps you understand the performance of the organization. Furthermore, the solution gives you insights to benefit your business. 

Smart-routing

Press ‘1’ to continue with the call or press ‘2’ to submit feedback, these are some of the basic IVR responses you might have heard while calling an organization. The IVR provides you with the option to route your calls according to the needs of your business. It can help you in prioritizing calls based on the skill level, event, and time-based or any other business need.

Record conversations for future use.

Make use of the recording feature to record all your incoming and outgoing calls and store them for future analysis. 

24X7 Availability

Your team cannot work for 24 hours but IVR can. IVR can accepts call even after work hours and capture the messages using voice mail options so that none of your potential clients are missed.

CRM integration

The API can be integrated with your CRM, providing a view of single platform business and help you engage with your customers right from lead to after-sales support. It helps you attain an overall integrated view of your marketing, sales, and support platforms.

Cost-Effective

IVR comes with subscription costing plans which cuts down maximum cost. Just choose the plan which suits your business the best.

Improves the customer relationship

Right Customization is the key to a successful IVR as an interactive voice response system is mostly one of the first interaction a client has, with your company. Dynamically create greetings, reiterate phone tree changes, and A/B test your messages in real-time to give your customer the best experience with your brand.

Go2Market’s Cloud telephony productibizfone gives you control of basically everything. The IVR gets ready in just a few minutes with a fully manageable dashboard for you to start with.

The cloud business is about to grow even bigger in coming years. Get your hands on the Ibizfone and get ahead of your competitors.

Benefits of having a voice broadcasting solution | ibizcast by go2market

 

Benefits of having a voice broadcasting solution | ibizcast by go2market

Voice broadcasting service, also commonly known as obd (outbound dialing) is a cloud telephony solution for those wanting to connect with thousands of customers simultaneously. The solution is one of the most useful services in the current scenario where everyone wants to get connected digitally. The same can be integrated with IVR and Toll-free to make it add more value to your brand.

The process is completely automatic and requires minimal human assistance to function. The voice solution has been introduced by Go2market under the name ibizcast with ample features to help in providing better services to your prospective target audience.

In addition to features introduced by the brand, the obd also benefits in many other forms to different industries. A few of its benefits can be defined as:

• Wider Target Audience

The smartphone penetration in India has been forecasted to have reached 420.7 million users in 2019-2020 compared to 390.9 million users in 2018. Through voice broadcasting, you can reach as many users as you want without any human assistance.

• Suitable for every industry

There are all types of industries working in India and Voice broadcasting is an effective solution for everyone irrespective of the industry they are operating in.

• Generate leads

The obd solution has a high response rate and works efficiently when it comes to generating your business leads.

• Customer surveys and feedback

Voice broadcasting is one of the easiest and most convenient ways to receive after-sales feedback or to have clients fill out survey forms.

• Connect local people easily

Voice broadcasting gives you an option to pre-record messages in regional languages which can be edited or reused across multiple campaigns through a web portal.

• Real-time analysis

One of the most used features is the performance tracker. It gives you real-time analysis and measures the performance of a campaign in actual time.

• Automated process

If you’re planning to start and don’t want to spend much on staffing, then obd is the solution. The feature requires little to no human assistance and is fully automated which saves both time and money.

Voice broadcasting is one of those multipurpose tools that you can use without much effort and receive higher returns.

You can read more about the features of the Voice broadcasting solution on our website or connect directly to speak to one of our experts at (+91 8595 08 08 08)

How to choose the best SMS marketing company in India

How to choose the best SMS marketing company in India

We will stay connected on SMS”- this sounds boring to hear at first with all the technological advancements around us but SMS is one of the most useful form of communication.

Let’s dive deep into it and form a stronger perspective to boost up our own business.

SMS stands for short message service. It is one of the most useful form of communication in business world irrespective of the industry you are in.

There are too many myths going around SMS that we really aren’t aware of the facts that actually overpower it in the communication world. 

• SMS is one of the most powerful sources to stay in touch with your customers. More than 89% of the companies implement SMS marketing to engage with their customers.

• Customers do prefer SMS OVER CALLS. 66% of customers says that they would not mind paying more if a product supports mobile messaging channel, it being the permission-based form of marketing so people who opt-in will only hear from the brand, adding a positive value to the brand.

• SMS open rate is 98% which is 6 to 8 times higher than emails. This way, it is more effective for business, personal and marketing personnel to operate with services like SMS.

• As oppose to the myth that says- “SMS is only used by millennials”, the fact stands strong that SMS are received by every generation i.e., from Gen X’ers to the lost generation.

Now, that we’re over few myths, we can now focus on how to decide which company to go for, for SMS services.

We can really make SMS service work for us by approaching the right telemarketer’s portals such as GO2market.   

You should look for the features that will enhance and strengthen your customer engagement and will provide the best service for your business. 

Features such as:

Campaign Automation- With Go2Market’s smart platform, you can specifically automate your SMS campaign based on a particular date and time.

API Integration- APIs should be highly reliable and scalable and should allow you to easily integrate them with your tools.

High Speed- Sending thousands of messages at once is what a business target at. As simple as it may sound, some portals can’t handle SMS in large amount.

Web Based Management- Having a feature that allows you to view and track your performance is an added bonus. 

There are many other platforms offering services similar to what Go2market is but still differs with the quality and affordable services that it provides. 

You can check out their features on their website www.go2market.in and connect with them on (+91 8595080808)

Missed call services for BFSI sector- generate leads, check account balance and many more

Missed call services for BFSI sector- generate leads, check account balance and many more

Missed call services is an automated web-based application that enables the user to get real-time notifications of all calls on your dedicated mobile number.

In short, under missed call services, after the call is placed on a missed call number, the call gets disconnected and the data is made available for the agents to connect with the caller either in the form of a call or a text.

The services are mainly beneficial to the BFSI industry (Banking, financial services, and Insurance industry).

BFSI comprises companies that deal in financial products and provide a wide range of financial services.

One of the major issues that any company faces is letting their customer talk to an expert immediately.

Keeping customers on hold or not being able to pick up their call at the right time can result in our loss.

That’s when missed call services will come to our rescue.

• Missed call services can help customers connect with you without charging them anything.

• Banking sectors have been mainly using it to update customers on their account balance, last transactions, and many other details that save a lot of time for both the parties i.e., the customers and the bank.

• The service can also play a major role for firms that requires a customer verification process.

• Missed call services can be a boost to the marketing of the company, being one of the efficient call-to-action.

• It also helps in enhancing customer experience by providing them solutions in minimal time.

Apart from the advantages, missed call services are a great way to generate leads for a business.

We all are living in a fast-growing world where people don’t have much patience and need instant solutions and information about a product and services. Giving a call is one of the easiest call-to-action they can opt for, on the go which will help the business in generating multiple leads at once.

Missed call services consist of various features that can be of huge help to the industry. If you want to know more about the features and how it works, you can refer to this link and connect with us to get a demo of the same.