All you need to know about IVR

All you need to know about IVR.

Press 1 to continue in English and press 2 to continue in Hindi- We all must have heard this at least once when dialling a call to a company.

That is what we call IVR. IVR stands for Interactive Voice Response. IVR is one such technology that has literally changed the way you communicate. There is nothing that IVR cannot do. You are a healthcare company, make use of telemedicine, a FMCG, let IVR update your customers with the upcoming deals or an automobile company, then customize your IVR to remind your customers for their upcoming payments.

In addition, IVR help manage and route call traffic of every business to every department.

Not only does it reduce the burden from the management team, but also cut up the waiting time for the customers. However, one has to realize the full potential that IVR provides before opting for it.

Here are a few of the benefits in detail.

Handle large call volume

We know how difficult it gets to handle multiple calls at once. Hence, IVR(s) were brought into action. The cloud solution helps you to handle a large volume of calls so you don’t have to worry anymore about losing your leads.

The lead management system installed in the IVR ensures that not even a single inquiry received or generated is wasted.

Real-time notification

IVRprovides you with real-time reports to help you with customer tracking. You can manage reports yourself and assign it at your own frequency. Apart from this, the technology also provides you with powerful analytics that helps you understand the performance of the organization. Furthermore, the solution gives you insights to benefit your business. 

Smart-routing

Press ‘1’ to continue with the call or press ‘2’ to submit feedback, these are some of the basic IVR responses you might have heard while calling an organization. The IVR provides you with the option to route your calls according to the needs of your business. It can help you in prioritizing calls based on the skill level, event, and time-based or any other business need.

Record conversations for future use.

Make use of the recording feature to record all your incoming and outgoing calls and store them for future analysis. 

24X7 Availability

Your team cannot work for 24 hours but IVR can. IVR can accepts call even after work hours and capture the messages using voice mail options so that none of your potential clients are missed.

CRM integration

The API can be integrated with your CRM, providing a view of single platform business and help you engage with your customers right from lead to after-sales support. It helps you attain an overall integrated view of your marketing, sales, and support platforms.

Cost-Effective

IVR comes with subscription costing plans which cuts down maximum cost. Just choose the plan which suits your business the best.

Improves the customer relationship

Right Customization is the key to a successful IVR as an interactive voice response system is mostly one of the first interaction a client has, with your company. Dynamically create greetings, reiterate phone tree changes, and A/B test your messages in real-time to give your customer the best experience with your brand.

Go2Market’s Cloud telephony productibizfone gives you control of basically everything. The IVR gets ready in just a few minutes with a fully manageable dashboard for you to start with.

The cloud business is about to grow even bigger in coming years. Get your hands on the Ibizfone and get ahead of your competitors.